Location: South Africa – In Office
Employment Type: Permanent
ABOUT THE ROLE
A leading global payments technology organisation is looking for an experienced Director of Engineering & Customer Success to lead a team of 12+ engineering and customer success professionals.
The role combines technical leadership, software engineering, customer implementation and commercial delivery. The successful candidate will be technically credible, hands-on and comfortable engaging directly with software engineers, architects, banks and enterprise customers.
KEY RESPONSIBILITIES
- Lead and develop a team of 12+ engineering and customer success professionals.
- Oversee software engineering, embedded payment solutions, integrations and technical delivery.
- Manage customer implementations, UAT, go-live and post-deployment support.
- Act as the senior technical escalation point for key customers.
- Build strong relationships with banking and enterprise customers.
- Ensure technical delivery meets customer and commercial requirements.
- Partner with Sales on solution design, proposals and new business opportunities.
- Drive engineering best practices, processes and continuous improvement.
REQUIREMENTS
- 10+ years’ experience in software engineering, technical delivery or engineering leadership.
- Strong technical background in software development, embedded systems and/or networking.
- Proven experience managing engineering/technical teams of 10+ people.
- Experience with complex software implementations, integrations and UAT.
- Strong customer-facing experience, preferably within payments, FinTech, banking or enterprise technology.
- Ability to engage at software, code and architecture level.
- Experience with Jira, Jenkins and similar engineering tools.
- Strong communication, leadership and commercial skills.
- Bachelor’s degree in Computer Science, Engineering or a related field.
Payment terminal / embedded payment experience will be highly advantageous.
This is an in-office senior leadership role for a technically strong engineering leader who can combine technical expertise, people leadership and customer success.